Delivery Policy

Delivery Policy

Innovware typically delivers all products within 3-5 days from the time the order is placed.

Items delivered from, including Warehouse Deals, can be returned within 3 days of receipt of delivery in most cases. Some products have different policies or requirements associated with them. 

Delivery Policies    

  • While Innovware strives to maintain it’s 3-5-day average time-to-ship we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.)
  • Innovware will ship to only selected regions and physical address within Uganda for now. Innovware will not ship to P.O. Boxes and will not ship beyond our working hours which 6:00 PM. Each package requires signature confirmation therefore timely delivery requires that the customer make themselves available for its reception.
  • Every product shipped from Innovware is ensured up to the full purchase price until it’s delivered to carrier. Please note that this is only applicable to the original shipment from Innovware to the customer and not for subsequent shipments for returns or repair.
  • Innovware’s preferred carrier is DHL & FedEX and all shipping will be competed through them unless otherwise specified. Innovware shipping prices may vary with those of their carrier. Innovware guarantees that the shipping cost will be accurately displayed for each purchase at the time of purchase from
  • All build and ship times are counted in business days only and correspond with those of DHL & FedEX our preferred carrier. Innovware honors all holidays honored by our preferred carrier and follows a M-F work week.
  • For information on returns and warranty information please visit out Warranty and Returns Policy page.